Privacy Policy
Privacy Policy
Last updated: October 1, 2025
Try Relevo operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Relevo is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
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Account information including your username, password, security questions, preferences and settings.
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Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
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Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
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From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
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From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending marketing and promotional communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or other websites.
Security and Fraud Prevention
We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect or investigate fraudulent or illegal activity, protect public safety, and secure our services.
Communicating with You
We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.
Legal Reasons
We use personal information to comply with applicable laws or respond to legal requests, including law enforcement requests, civil litigation, and to enforce our policies or terms.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
These circumstances may include:
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With Shopify, vendors, and service providers who perform services on our behalf such as payment processing, fulfillment, shipping, analytics, and cloud storage.
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With business and marketing partners to provide marketing services and targeted advertisements.
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When you request or consent to the disclosure of your information.
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With our affiliates or corporate group.
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In connection with business transactions, legal obligations, or protection of our rights.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties located in other countries. Shopify may also use information collected about your interactions with our store and other merchants to support enhanced features and personalized services.
To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy.
You may also exercise certain privacy rights through the Shopify Privacy Portal depending on where you live.
Third Party Websites and Links
The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices or security of those websites. We encourage you to review their privacy policies before providing personal information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
If you believe a child has provided personal information to us, please contact us to request deletion.
As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under the age of 16.
Security and Retention of Your Information
No security system is perfect, and we cannot guarantee absolute security. Any information you transmit to us may not be secure while in transit.
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights related to your personal information, including:
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Right to Access / Know
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Right to Delete
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Right to Correct
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Right of Portability
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Right to Opt-Out of Targeted Advertising
You may also opt out of marketing communications by using the unsubscribe link in our emails.
Residents of the UK or EEA may also have rights to:
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Object to Processing
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Restrict Processing
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Withdraw Consent
We may verify your identity before processing your request.
Complaints
If you have concerns about how we process your personal information, you may contact us using the details below.
You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence.
Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page and the "Last updated" date will be revised accordingly.
Contact
If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:
For the purposes of applicable data protection laws, Relevo is the data controller of your personal information.